Cetaphil® Friends & Membership
  • Cetaphil® Friends is a free online rewards programme for Cetaphil customers. You will be rewarded with Ceta Coins when you purchase Cetaphil products across authorised retailers. Ceta Coins will be awarded when you upload your receipt on our website.

    The accumulated Ceta Coins can be used to exchange for rewards in our Redeem Rewards page.

  • Follow these three simple steps to redeem Cetaphil® Friends rewards

    a. Shop
    Shop at a participating retailer and retain your receipt to earn Ceta Coins.

    b. Collect
    Snap a picture of your receipt and upload it via the Collect Coins' tab. Receipt must be submitted no later than 7 days following your purchase to be eligible for Ceta Coins (S$1 spent = 1 Ceta Coin)
    Remember to fill in the other required fields before submitting.

    c. Redeem
    Redeem rewards in our Redeem Reward page using Ceta Coins.
    All rewards are subjected to availability.

  • The participating retailers are Guardian, Watsons, FairPrice/Unity, Cold Storage, Sheng Siong, Cetaphil Official Stores (Ecommerce), Hospital Retail Pharmacy and Polyclinic Retail Pharmacy.

  • Cetaphil® Friends is open to all Singapore residents aged 16 years old and above, holding a valid Singapore mobile number and a valid email address.

  • To register, simply visit our online website at www.cetaphilfriends.com.sg and follow the registration instructions given.

  • Each residential address is only eligible for one welcome gift. If your family member has already redeemed the welcome gift, you will not be eligible to redeem it again.

  • No, it is completely free to sign up for Cetaphil® Friends.

  • No, your membership is non-transferable.

Ceta Coins & Rewards
  • You will recieve your rewards in 3-4 weeks from the date of your redemption at your registered mailing address.

  • A maximum of 12 redemptions per member annually is allowed

  • Your receipt will take 5-7 working days to be processed, and the corresponding coins will be reflected in your account.

  • No, you can only submit receipts made after you join Cetaphil® Friends.

  • Receipts with incomplete or unclear information will be rejected. Do ensure that receipt image is clear before submission and that the following information are captured:
    • Retailer Name
    • Transaction Date & Time
    • Receipt Number (without hash)
    • Cetaphil Products Purchased
    • Transaction Amount

    Kindly note that the following will not be accepted as a valid receipt:
    1. Delivery note
    2. An incomplete/pending transaction

    If you have any enquiries, feel free to seek assistance from Cetaphil® Friends Customer Service at Email: cetaphil.sg@galderma.com.

  • Receipts must be submitted no later than 7 days from date of purchase to be eligible for Ceta Coins.

  • Your Ceta Coins will expire two calendar years after your transaction date*.
    For more accurate Ceta Coins expiry, you may refer to the expiry date in your redemption page.

    *The expiry date will fall on the last day of the month.

  • For every $1 spent on Cetaphil products, you will earn 1 Ceta Coin. For example, $49.50 spent will be equivalent to 49 Ceta Coins earned.

  • Official Retailers
    • NTUC, Cold Storage, Sheng Shiong
    • Guardian, Watsons, Unity
    • Hospital and Polyclinic Retail Pharmacy Outlets
    • Metro
    • Robinsons

    Official Online Retailers
    • Cetaphil Official Stores on: Lazada, Qoo10, Shopee
    • Amazon (by Amazon SG only)
    • RedMart by Lazada
    • QooLife Mall
    • S-Mart
    • Pandamart

  • Each household address is restricted to a maximum of THREE (3) Cetaphil Samples and ONE (1) Cetaphil Baby Sample. Samples are available while stocks last.

  • Your trial sample(s) will be dispatched to the given registered mailing address approximately one month from the date of redemption.